Privacy Policy

Privacy Policy
Your privacy is important to us and you should always be able to feel completely safe and know what happens and what is registered when you submit your personal information to us.
All kinds of information that can be directly or indirectly attributed to a natural person who is alive is counted as personal data. With us, these are processed in accordance with current legislation and we want with this Privacy Policy to show how we handle your personal data. The privacy policy applies when we, (PelletsTeknik Kalmar), provide services and products that you as a customer buy or take part in.

For service matters and other contact with us, as well as for visits to our website. The person responsible for personal data for the processing of your personal data is Peter, whom you can contact via our contact form. We are responsible for ensuring that your personal data is processed in accordance with applicable law.

When is your data processed?
In order for you to visit our website, purchase our goods or services, contact us for support or information, we must collect and process personal information about you.
The information collected from you when purchasing, of our services, or when ordering a demo store is required for you to be able to enter into agreements with us and for us to be able to provide our services and offers.

Why do we process data?
To be able to fulfill our agreements with you as a customer, such as execution of purchase, invoicing and payment.
To be able to provide customer service, answer questions, correct incorrect information
To be able to manage the customer relationship and provide our services
Provide you with relevant information and customized offers in newsletters and on the web
Improve our customer offering, for example for the development of services, products and functions
Comply with applicable legislation, such as accounting laws, etc.
Assess what payment methods we can offer you, for example through credit assessments

What data do we store?

First and last name
Social security number, Organization number
Address
Email address
Phone number
Customer number
username and password
IP address and information about your use of our website


Legal bases & Storage times
To be able to administer and manage our purchases, as well as deliver our orders and provide support, we save in the customer register:

Name, address, social security number, organization number, telephone number and e-mail
IP address, device information, log information

Legal basis for saving: Terms of sale
Shelf life: two years after you last bought something

In order for you to be able to administer your customer account, we save in the user register:

E-mail
username and password

Legal basis for the savings: The terms of sale / customer agreement
Shelf life: two years after you last bought something

In order to be able to ensure that legal requirements are complied with, for example the Accounting Act, we save in the accounting system

Name, address, telephone number and e-mail
Geographical information
Payment reference
Purchased products and services

Legal basis for saving: The Accounting Act
Storage time: as long as we are obliged to save the data in accordance with applicable law

To market our goods and services by email, we save in the customer register / newsletter register

Name, email

Legal basis for saving: Balancing of interests
Shelf life: one year after you last bought something

How is your data protected?
When you submit your personal information to us, you can be sure that:

No unauthorized person accesses your personal information
We do not lend, rent, lease or sell any personal information to other companies or individuals.
We have taken the technical security measures necessary to protect your personal data against unauthorized access, alteration and deletion.


To whom can your information be disclosed?
We may disclose your information to third parties to fulfill our commitment to you as a customer, for example in support of third party services, such as providers of payment services, communication services, freight handling services or similar services used by you as a customer to us where we must do common troubleshooting.

We may also disclose your information to companies that provide address update services to ensure that we have the correct address information for you.

We may disclose your information to companies that make credit assessments to ensure that you receive credit from us.

Personal information may also be disclosed by us if it is necessary to comply with applicable legal requirements or requirements from authorities, to safeguard our legal interests or to detect, prevent or draw attention to fraud and other security or technical problems.

You have the right to receive correction in respect of personal data that we process about you.

You have the right to request that your personal data be deleted if it is no longer necessary